Send a Payment

Direct Loans

U.S. Department of Education
PO Box 105193
Atlanta, GA 30348-5193

FFELP & Private Loans

Edfinancial Services
Dept. 888055
Knoxville, TN 37995-8055

How are we doing? We would appreciate your opinion on our customer service survey.

Send a letter or submit documents

Use this address to send a letter or to submit documents to Edfinancial Services. For timely posting, please do NOT mail payments to this address.

Direct Loans

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 865-692-6348

FFELP & Private Loans

Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 865-692-6386

*Faxes and emails may be received 24/7.

How are we doing? We would appreciate your opinion on our customer service survey.

Email Us

Have a question about your student loan account? Please use this secure form to include your specific account information for a timely response.

If you prefer to just leave general feedback, you may use our anonymous feedback form.

How are we doing? We would appreciate your opinion on our customer service survey.

Call Us

Call Edfinancial Services toll free for general inquiries or phone payments.

Direct Loans

Toll Free (general inquiries and phone payments):
1-855-337-6884

FFELP & Private Loans

Toll Free (general inquiries):
1-800-337-6884
Toll Free (phone payments):
1-866-709-0202

Hours of Operation

Monday through Thursday, 8:00 a.m. to 8:30 p.m. ET
Friday, 8:00 a.m. to 6:00 p.m. ET

*Faxes and emails may be received 24/7.

How are we doing? We would appreciate your opinion on our customer service survey.