Contact Us

Email customer service

Send an email to our customer service department. Please include your account number so we may assist you with specific questions about your student loan account. You may also email CustomerService@edfinancial.com, but submitting the feedback form will assist us in providing a prompt response.

View our Student Loan FAQs!

You can use our FAQs to find answers to commonly asked questions about student loans, repayment options, and debt management. Check it out today!

Tell us what you think

Ask a question about a loan or your account, or report a problem with the website.

Submit a change of address

Complete and submit a secure online form to tell us of a change in your mailing address, email address or phone number.

Submit a media inquiry

Visit our Media Center page for press information.

Contact us by phone or mail

Use the information below to contact us by toll-free number or mail.

Hours of Operation

Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 6:00 p.m. ET

Mailing Address

Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 865-692-6386

Telephone Number

Toll Free:1-800-337-6884
Locally: 865-342-5500

Loan Payment Address

Edfinancial Services
Dept. 888055
Knoxville, TN 37995-8055