Contact Us
Edfinancial Services and IDAPP have partnered to bring you exceptional customer service for your federal student loans. Use the contact information below to reach Edfinancial Services regarding your student loans with IDAPP.
Use our online form to send an email to Edfinancial Services' customer service department. Please include your account number so we may assist you with specific questions about your student loan account. You may also email CustomerService@edfinancial.com, but submitting the feedback form will assist us in providing a prompt response.
We've listed some of the common questions we receive from borrowers about their student loan accounts with IDAPP and Edfinancial Services. If you have a question about your IDAPP loan that is now serviced by Edfinancial Services, check out our FAQs to see if your question is listed.
Ask a question about a loan or your account, or report a problem with the website.
Complete and submit a secure online form to tell us of a change in your mailing address, email address or phone number.
Visit our Media Center for press information.
Contact us by phone or mail
Use the information below to contact us by toll-free number or mail.
Hours of Operation
Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 6:00 p.m. ET
Mailing Address
Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 865-692-6386
Telephone Number
Toll Free:1-800-337-6884
Locally: (865) 342-5500
Loan Payment Address
Edfinancial Services
Dept. 888055
Knoxville, TN 37995-8055