Edfinancial Services Enhances School Call Center Capabilities

2/12/2004

Knoxville, TN – National student loan servicer, Edfinancial Services, is pleased to announce the restructuring of the school call center. Rechristened “Client Support,” the new department is streamlined for greater efficiency, more attentive customer service and faster response time. Client Support is a critical component of Edfinancial Services’ state-of-the-art servicing center.

“We’ve created an internal environment that will allow us to better serve the financial aid community,” says John Farinella, executive vice president and COO. “Now client support representatives are involved from point of contact to implementation and resolution of issues – it’s a one-stop-shop for schools.”

Client support representatives are the initial contact for school calls. They facilitate research and resolution of all requests through an efficient yet personalized process. The school call center is high-touch, school-centric and dedicated to generating a heightened level of service and support for financial aid administrators.

“Edfinancial Services is a fluid, forward-thinking organization,” says Tony Hollin, chairman and CEO. “We try to anticipate the needs of our school partners so we can be proactive rather than reactive. Client Support exemplifies that philosophy.”

Edfinancial Services administers loans for a dozen of the nation’s top 100 lenders, including First Tennessee Bank, Union Planters Bank, the Arkansas Student Loan Authority (ASLA), the Louisiana Education Loan Authority (Lela), North Texas Higher Education Authority (NTHEA), SouthTrust Bank, Bank of America and Edamerica. The enhanced school call center will support relationships on behalf of all partner lenders.

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Edfinancial Services is a private corporation headquartered in Knoxville, TN. Servicing student loans nationwide, Edfinancial Services administers student loan volume in excess of $7 billion.