Default Prevention and Management
Let our professional team of loan counselors help guide your students through the loan repayment process with our default prevention services for colleges and universities. Our early intervention programs focus on educating students about the consequences of default before they become delinquent - extending the default management counseling efforts of the financial aid office. We work smarter by collaborating with clients and employing risk assessment with our coordinated contact strategy to keep students on track.
Our default prevention solutions reach students at critical times and allow schools to monitor our progress.
School portal for default management
View real-time counselor activities, create default prevention reports and check the status of individual borrowers.
Targeted multimedia contact campaigns
Strategically contact students for default prevention using live agents, virtual messaging, email or regular mail.
Custom messaging
Provide school-branded messages for default prevention tailored to your students.
Detailed reporting
Evaluate default management campaign success, analyze portfolio, target at-risk borrowers or customize default management reports.
Privacy and security
Our compliance experts audit default prevention and management operational processes and ensure security of borrower data.
We design default prevention solutions to meet the unique needs of your students and school.
To learn more about the higher education solutions offered by Edfinancial, email us at
HigherEducationSolutions@edfinancial.com or call 800-337-6884 and schedule a consultation.
If you are a borrower and would like to contact our customer service department regarding your student loans, you can access our contact information here.