Repayment Servicing

All student calls are answered within 30 seconds, and call recording software ensures quality customer service while facilitating training.  Edfinancial's call center philosophy is "one call resolution" - there's no pressure to rush callers.  In dealing with past-due borrowers, our debt management representatives function as counselors rather than collectors.

We always go above and beyond to maximize service for our customers.  For example, federal regulations require that servicers make at least four diligent efforts to contact borrowers by phone and send four letters up to the 180th day of delinquency.  Throughout the collection process, Edfinancial performs additional steps on behalf of our partner lenders and schools, exceeding requirements and expediting the collection process.