Find information to assist you in managing your student loan account(s) with Edfinancial Services, including frequently asked questions, where to mail your payments, or how to reach a customer service representative.
Send a payment
To avoid significant delays, it is very important to mail your payments to the correct address. Your payment mailing address may be different, depending on your loan program
. Please check your billing statement, log into your online account
, or contact us to get the correct payment mailing address for your loans.
There are two types of federal student loan programs: Direct Loans and FFELP Loans.
William D. Ford Federal Direct Loan Program Loans (Direct Loans): As of July 1, 2010, all federal student loans are funded by the federal government through the Federal Direct Loan Program. Loan types include Direct Stafford, Direct Parent PLUS, Direct Graduate Student PLUS (GradPLUS) loans, and Direct Consolidation loans. These student loans have low interest rates and flexible repayment terms. There are a limited number of organizations designated by the U.S. Department of Education to service these loans. If you have Direct Loans, your billing statement will reference “Direct” and/or “Edfinancial.com/DL”.
Federal Family Education Loan Program Loans (FFELP Loans): FFELP loans were available through private lenders prior to July 1, 2010 (you may have chosen a private lender from a list when you originated your loan) and were guaranteed by the federal government. FFELP loan types include Stafford, Parent PLUS, GradPLUS, and Consolidation loans. FFELP loans have similar terms and conditions to Direct Loans, but there are some differences in repayment plans, loan forgiveness programs, borrower benefits, and interest rates.
Private student loans: Not guaranteed by the federal government, private loans are similar to bank loans, and their interest rates may be based on an index, such as Prime or LIBOR. The interest rate for private loans will depend on the borrower’s, and sometimes the co-borrower’s, credit history. Private loans are intended to close the gap between the amount students can borrow under the federal student loan programs and the cost of higher education.
If you’re still not sure of your loan program, please contact us for assistance.
Send a letter or submit documents
Use this address to send a letter or to submit documents to Edfinancial Services. For timely posting, please do NOT mail payments to this address.
Have a question about your student loan account? Please use this secure form to include your specific account information for a timely response.
Call Edfinancial Services toll free for general inquiries or phone payments.
Hours of operation
Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 6:00 p.m. ET