Contact Us

Find information to assist you in managing your student loan account(s) with Edfinancial Services, including frequently asked questions, where to mail your payments, or how to reach a customer service representative.

You may also find answers to commonly asked questions about student loans, repayment options, and debt management in our FAQs section.

Send a Payment

Important: To avoid significant delays, it is very important to mail your payments to the correct address. Your payment mailing address may be different, depending on your loan program. Please check your billing statement, log into your online account, or contact us to get the correct payment mailing address for your loans.

Direct Loans
Use for account numbers beginning with "F"*

U.S. Department of Education
PO Box 105193
Atlanta, GA 30348-5193

FFELP & Private Loans
Use for account numbers beginning with "C"*

Edfinancial Services
Dept. 888055
Knoxville, TN 37995-8055

*You can view your account number from the Home screen in Manage My Account.

How are we doing? We would appreciate your opinion on our customer service survey.

Send a letter or submit documents

Use this address to send a letter or to submit documents to Edfinancial Services. For timely posting, please do NOT mail payments to this address.

Direct Loans
Use for account numbers beginning with "F"*

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 865-692-6348

FFELP & Private Loans
Use for account numbers beginning with "C"*

Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 865-692-6386

*You can view your account number from the Home screen in Manage My Account.

How are we doing? We would appreciate your opinion on our customer service survey.

Email Us

Please allow 1-3 business days for an Edfinancial representative to process your email.

Have a question about your student loan account? Please use this secure form to include your specific account information for a timely response.

Submit Your Email

How are we doing? We would appreciate your opinion on our customer service survey.

Call Us

Call Edfinancial Services toll free for general inquiries or phone payments.

Direct Loans
Use for account numbers beginning with "F"*

Toll Free (general inquiries and phone payments):
1-855-337-6884

FFELP & Private Loans
Use for account numbers beginning with "C"*

Toll Free (general inquiries):
1-800-337-6884
Toll Free (phone payments):
1-866-709-0202

*You can view your account number from the Home screen in Manage My Account.

Are you a Military Servicemember? Please select Option 4 when calling our toll-free number to speak with our Servicemember Liaison.

Hours of Operation

Monday – Thursday, 8:00 a.m. – 8:30 p.m.
Friday, 8:00 a.m. – 6:00 p.m. Eastern Time

How are we doing? We would appreciate your opinion on our customer service survey.

Military Servicemembers

Servicemembers can contact our designated Servicemember Liaison by either phone or email.

Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
Email: military@edfinancial.com

Hours of Operation

Monday – Thursday, 8:00 a.m. – 8:30 p.m.
Friday, 8:00 a.m. – 6:00 p.m. Eastern Time

How are we doing? We would appreciate your opinion on our customer service survey.