Contact Us
Ask a support question online - Get online assistance directly from a representative via Edlive! Requires Internet Explorer Web browser.
Email customer service - Send an email to our customer service department. Please include your account number so we may assist you with specific questions about your student loan account. You may also email CustomerService@edfinancial.com, but submitting the feedback form will assist us in providing a prompt response.
View our Student Loan FAQs! - Edfinancial Services created a new tool for our borrowers: help.edfinancial.com. You can use this tool to find answers to commonly asked questions about student loans, repayment options, and debt management. Check it out today!
Tell us what you think - ask a question about a loan or your account, or report a problem with the website.
Submit a change of address - Complete and submit a secure online form to tell us of a change in your mailing address, email address or phone number.
Submit a media inquiry - Visit our Media Center page for press information.
Contact us by phone or mail - Use the information below to contact us by toll-free number or mail.
Hours of Operation
Monday through Thursday, 8:30 a.m. to 9:00 p.m. ET
Friday, 8:30 a.m. to 6:00 p.m. ET
Mailing Address
Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 1-877-337-8439
Telephone Number
Toll Free:1-800-337-6884
Locally: 865-342-5500
Loan Payment Address
Edfinancial Services
Dept. 888055
Knoxville, TN 37995-8055