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Important: To avoid significant delays, it is very important to mail your payments to the correct address. If you are not sure of your loan type, please visit the Manage My Account page.
Hours of Operation Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET Friday, 8:30 a.m. to 6:00 p.m. ET
Mailing Address (For timely posting, please do NOT mail payments to this address.) Edfinancial Services P.O. Box 36014 Knoxville, TN 37930-6014 Fax: 865-692-6386
Loan Payment Address Edfinancial Services Dept. 888055 Knoxville, TN 37995-8055
Telephone Number Toll Free (general inquiries): 1-800-337-6884 Toll Free (phone payments): 1-866-709-0202 Locally: 865-342-5500
Student Loan FAQs Find answers to commonly asked questions about student loans, repayment options, and debt management.
Email customer service Have a question about your student loan account? Please use this secure form to include your specific account information for a timely response.
Submit a form or written request Choose this option if you are submitting a deferment or forbearance request, supporting documentation such as income verification, or other forms for processing. NOTE: Automatic Debit Payment Plan (EFT) forms and Loan Discharge applications must be mailed or faxed.
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IMPORTANT TAX INFORMATION
An IRS 1098-E, Student Loan Interest Statement, will be mailed in January if you paid $300 or more in interest during 2011. You can also view and print all reported tax information by logging into online account access found at Edfinancial.com/PayNow in mid to late January.
Changes to phone payments
A $10 convenience fee is applied to all student loan payments made directly with a customer service representative. Effective 4/15/2011, payments made through the interactive voice response system (pay-by-phone) will be subject to a $6.00 convenience fee.
You may make a payment online at no charge. You may also sign up for our free automatic debit payment service to have your payments automatically drafted from your checking or savings account each month.