Change font size:
Important: To avoid significant delays, it is very important to mail your payments to the correct address. If you are not sure of your loan type, please visit the Manage My Account page.
Hours of Operation Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET
Mailing Address (For timely posting, please do NOT mail payments to this address.) Edfinancial Services P.O. Box 36008 Knoxville, TN 37930-6008 Fax: 865-692-6348 Fax: 865-692-6349
Loan Payment Address U.S. Department of Education PO Box 105193 Atlanta, GA 30348-5193
Telephone Number Toll Free (general inquiries): 1-855-337-6884 Toll Free (phone payments): 1-855-337-6884 Locally: 865-342-5500
Hours of Operation for all Customer Service
Monday through Thursday: 8:30 a.m. to 8:00 p.m. ET
Friday: 8:30 a.m. to 6:00 p.m. ET
Visit our Media Center page for press information.
Manage My Account Use this link for online account access to your federally owned loan through the Manage My Account borrower portal. Here you can submit a change of address or other information, make online payments, register for electronic correspondence, and more.
Email customer service Have a question about your student loan account? Please use this secure form to include your specific account information for a timely response.
Access a list of Direct Loan forms
View loan transfer FAQ's
View loan transfer blog