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Welcome Direct Loan Servicing Borrowers

We've created this page especially for Direct Loan servicing borrowers to assist you in accessing your account, billing, payment, or other information as conveniently as possible. You should have received correspondence directing you to this page, Edfinancial.com/DL, for tools and contact information that are just for you.

FSA logo

Be sure to watch for this logo on Edfinancial.com to direct you to the correct information for your loan type.


You are a Direct Loan borrower if one or more of the following applies to you:

  • You previously visited www.myedaccount.com for your online account information, are familiar with the Federal Student Aid logo with the tree pictured above, or recently received a welcome letter from Edfinancial Services instructing you that we are now servicing your Federal Direct loan.
  • You borrowed through the Federal Direct Loan Program (FDLP) with funding directly from the federal government.

If these points do not apply to you, please visit our Manage My Account page for more information.

Please note: Edfinancial.com will be unavailable for a few hours due to maintenance on Friday, 2/24/2012, beginning at 8:00 pm ET. Manage My Account will still be available during this time if you would like to bookmark https://edfinancial.myloanmanager.com.

Mailing Address
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 865-692-6348
Fax: 865-692-6349

Telephone Number
Toll Free: 1-855-337-6884

Loan Payment Address
U.S. Department of Education
PO Box 105193
Atlanta, GA 30348-5193

Email customer service
Submit a change of address/information
Access a list of Direct Loan Forms
View Loan Transfer FAQ's
View Loan Transfer Blog

Hours of Operation for Customer Service
Monday through Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 6:00 p.m. ET


 

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