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Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.
In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses.
A .gov website belongs to an official government organization in the United States.
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Edfinancial Services to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.
Learn more about Federal Student Aid See your repayment options with Loan Simulator
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit (888) 830-6277
Below is a list of forms to assist you in managing your student loan account(s). You will see form options based on loan type - FFELP Loans or Direct Loans.
Many forms are available to be completed electronically through your online account. The forms available on this page are provided in PDF format, and may require Adobe Reader.
Your tax information is available in your online account or via our automated phone system. See more frequently asked questions here.
If you need to mail or fax your forms, send them to the address or fax number listed below or on the form.
Edfinancial Services P.O. Box 36008 Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free) Fax: 865-692-6348
Many forms are available to be completed electronically through your online account.
If the form you are trying to submit can be submitted electronically, the option will be available next to the form.
If you need to print and fill out a form, you can still scan and upload it through your online account! This is the quickest way to submit paper forms.
Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time
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