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Questions About Employment

Welcome to our information page on hiring and internships. If you are applying for a position or internship at Edfinancial Services, you can use these questions to learn more about our company and our hiring process.

The hiring process

At Edfinancial Services we put great effort into hiring the right people for the right jobs. There are several steps to the hiring process that start with reviewing online job applications. Applications that are thorough and complete make the best impression. If an applicant's qualifications meet our needs for a position, we contact the applicant and conduct a phone interview. If it looks like there may be a match, we follow up with an onsite interview with human resources (HR) and the management team from the appropriate department. If we decide to move forward we check references closely, do county criminal background checks and verify education. The final approval process involves signatures from upper management that ultimately leads to a formal job offer.

What should I bring to an interview?

You will be asked to provide two copies of your resume, three professional or academic references and current college transcripts, if applicable, even if you have not finished school yet.

Where is your office located?

Our corporate headquarters are located in West Knoxville on North Seven Oaks Drive in Edfinancial Center/Windsor Square.

What is the dress code?

In the fall, winter and spring we are professional dress. For the summer months we are business casual.

What are your hours of operation?

Our call center is open Monday through Thursday from 8:00 a.m. to 8:00 p.m., and Friday 8:00 a.m. to 6:00 p.m. Most of our processing areas operate Monday through Friday from 8:00 a.m. to 5:00 p.m.

What kind of training do you provide?

The first two days of employment are spent getting acquainted with the culture of Edfinancial Services and getting an overview of the student loan process and how all our departments work together. After that, the new employees report to their respective departments for on-the-job training that can last up to six weeks.

Internships

Edfinancial Services occasionally employs interns in finance, web development, human resources, information technology, corporate communications, and training. Edfinancial internships are usually available throughout the calendar year.

Who is eligible to be an Edfinancial intern?

Any student who is currently enrolled in a United States undergraduate or graduate university program. This includes students who receive their degree during the current semester.

How do I apply for an Edfinancial internship?

Please fax or email a cover letter along with your resume to (865) 692-6387 or employment@edfinancial.com.

What kind of tasks do interns perform?

Departments participating in the Internship Program are mandated to assign substantive and meaningful work to interns. Clerical tasks can be part of the internship, but should not comprise more than that expected of similar staff members.

In addition to commitment, what are my obligations?

Edfinancial interns are required to attend company-wide meetings and events.

How long do Edfinancial internships last?

Internships are ten weeks long.

What kind of hours do interns work?

Interns work a schedule similar to their department's standard hours.

When do Edfinancial internships start?

The intern's start date will be agreed upon by the intern, program coordinators, and the university representative.

How much do Edfinancial interns get paid?

The hourly rate is currently $7.50.

How often are interns paid?

Interns will be paid bi-weekly by direct deposit.

Are payroll taxes taken out of my pay?

Yes, and you will need to fill out a W-4 Form (taxes will be automatically deducted).