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Welcome Direct Loan Schools

U.S. Department of Education

Edfinancial has created communications specifically for borrowers of federally owned student loans that have been transferred to Edfinancial Services. Edfinancial is fully qualified to provide all loan servicing functions, and we value our school relationships. We understand loan transfers can be frustrating, but we have all the tools to make the transition to our center go as smoothly as possible.

Below we have listed contact information that is just for Direct Loan schools and Direct Loan servicing borrowers.

Contact Information for Borrowers Toll Free: 1-855-337-6884
Fax: 800-887-6130 (toll free), 865-692-6348
Contact Information for Schools Toll Free: 1-855-845-1001
Fax: 865-692-6378
Email: Schools@Edfinancial.com
Direct Loan Payment Address U.S. Department of Education
PO Box 105193
Atlanta, GA 30348-5193
Correspondence Address Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Hours of Operation Monday through Thursday, 8:00 a.m. to 8:30 p.m. ET
Friday, 8:00 a.m. to 6:00 p.m. ET

*Faxes may be received 24/7

Access to Reporting

Schools may access Nsight, a business intelligence system providing real-time reports and business intelligence. With Nsight, you will be able to access up-to-the-minute data, pull reports in various formats and analyze loan data interactively.

A two-factor authentication process is now required to access Nsight. The first factor is your Nsight user ID and password. The second factor is a unique security code, which can be obtained from your Symantec Validation and ID Protection (VIP) credential. You can obtain your VIP credential from one of two places: a physical token that you currently use to access FSA websites or you can download VIP Access for your desktop.

If you do not yet have access to Nsight or wish to have Edfinancial data added to your existing Nsight access, please contact us at Schools@Edfinancial.com or call 1-855-845-1001.