College Contact Center

The One Call Solution

With more than 15 years of experience in higher education solutions and the financial aid process, our College Contact Center answers student and parent questions correctly the first time. Staying in touch with students is an integral part of ensuring their success. From basic college admissions questions to financial aid process support, the experts of Edfinancial can help you serve your students quickly and effectively.

Case Study Screenshot

Read our case study about an inbound call center solution for Texas State Technical College.

Our custom email and call capabilities can provide school-branded messages that keep your students informed. Reach out to students and communicate essential information about registration and financial aid deadlines, required immunizations, campus events or other topics your students need to know.

  • Inbound call center and outbound call center
  • Live agents
  • Job placement verification
  • Student and parent surveys
  • Proactive call resolution
  • Custom call campaigns
  • Virtual agent technology
  • Email management

Processing platform expertise:

  • Banner
  • PeopleSoft
  • Datatel
  • PowerFAIDS

State of the art technology:

  • Cisco IP Contact Center (IPCC) Enterprise Edition
  • Virtual Observer
  • Parature knowledgebase offers self-help options and ticket tracking
  • 100% of calls recorded
  • Flexible reporting options

Contact methods:

  • Inbound/outbound live agent
  • Virtual agent
  • Email management
  • Online chat
  • Text messaging – coming soon

Services:

  • General inquiries for FAO, Admissions, Bursar and Registrar
  • Assistance, counseling and documentation of financial aid process
  • Direct deeper inquiries to other offices when necessary
  • Calls recorded and reviewed through Virtual Observer
  • Overflow for year-round coverage option available