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Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Auto Pay

Never miss a payment! When you sign up for Auto Pay, your payment is automatically processed from the bank account of your choice. Plus, you could even save 0.25% on your interest rate!

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Pay Online

Pay online through your online student loan account. You can also view the latest information about your student loans, explore repayment options, and more!

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Bill Pay Service

You can use your bank or another online bill pay service to make payments (make sure they don't charge a fee). They will need your account number and the payment address information.

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Pay By Mail

Prefer to pay by check or money order? You can mail your payment to the address located on your statement. Make sure that your name, account number and correct payment amount is listed.

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Pay By Phone

Call us at 800-337-6884 and make a payment with a Customer Service Representative or 24/7 through our automated phone system.

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Co-signer Options

If you are a co-signer on a loan, you are able to make payments via mail or phone.

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Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

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