[ Skip to content ]

Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Income-driven repayment plans are designed to make repaying your student loan debt more manageable by basing your monthly payment amount on your income, family size, and federal student loan debt. If your current loan payment is high compared to your income, we recommend you repay your loan(s) under one of the following income-driven plans.

Seeking Public Service Loan Forgiveness?


If so, you should repay your loans under an income-driven repayment plan.

Discover the Right Plan

Want to see a side-by-side comparison of each repayment plan, which plan(s) you're eligible for, and what your monthly payment will be?

Use the Loan Simulator tool on StudentAid.gov to see which plan is right for you.

Loan Simulator

How to Submit Your Request

Skip the paperwork and have your request processed faster by completing it online at StudentAid.gov*. This is the quickest and easiest way to submit your request. You will need your FSA ID, personal information, spousal information (if applicable), and income information to complete the request.

If you are unable to complete the online request, you can get a copy of the paper request form on our Forms page.

Submit Your Request

What happens after I submit my request?


  • After requesting an income-driven repayment plan, a processing forbearance may be placed on your account to allow time to provide all necessary documentation related to your plan eligibility.
  • Allow 7-10 business days for processing and we will notify you if your request was approved, denied, or additional information is needed.
  • If your account is delinquent at the time of your request, an additional forbearance may be applied to cover any outstanding delinquency.
  • Once you are approved for an income-driven repayment plan, your reduced payment amount will be valid for 12 months and you will be required to reapply each year by submitting a new Income-Driven Repayment Plan Request form that will provide us with your updated income and family size information.

How long will I be in repayment under an Income-Driven Repayment plan?


If your balance is not repaid in full after making the equivalent of 20 or 25 years of qualifying monthly payments and at least 20 or 25 years have elapsed, any remaining debt will be eligible for forgiveness.

Note: The Department of Education (ED) is conducting a one-time adjustment of payment counts toward Income-Driven Repayment and Public Service Loan Forgiveness programs. For more information, visit StudentAid.gov/idradjustment.

Income-driven repayment plans have different repayment periods, as indicated in the chart below.

Income-Driven Repayment Plan Repayment Period
SAVE Plan 20 years if all loans you’re repaying under the plan were received for undergraduate study

25 years if any loans you’re repaying under the plan were received for graduate or professional study
PAYE Plan 20 years
IBR Plan 20 years if you’re a new borrower on or after July 1, 2014

25 years if you’re not a new borrower on or after July 1, 2014
ICR Plan 25 years

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
1
Top of Chatbot Close Chatbot