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Official Servicer of Federal Student Aid
Edfinancial Services is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, or submit a complaint directly to the FSA Ombudsman.
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit
Payments are Resuming Soon
Student loan interest has resumed effective September 1, 2023, and payments will be due starting in October. You will receive your billing statement at least 21 days before your payment is due.
Actions you can take to prepare:
For the most updated information on the restart of student loan payments, please visit StudentAid.gov/restart.
We are currently experiencing extremely high call volume and longer-than-normal wait times. For faster service, please visit Studentaid.gov to see your student loan repayment options and how to apply for a lower monthly payment.
Have you tried chatting with Eddie, our virtual agent? Eddie can answer general student loan questions.
Due to unprecedented high call and email volume, we are experiencing longer than expected wait times. At any time, you may view information in your online account.
For timely posting, please do NOT mail payments to this address.
All accounts have now been moved to the new servicing platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.com/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.
Chat with a Live Agent is currently unavailable. For faster service, visit Studentaid.gov to see your student loan repayment options and how to apply for a lower monthly payment.
Find answers to commonly asked questions about student loans, repayment options, and debt management.
We Are Here For You
Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time
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