Welcome Direct Loan Schools

Edfinancial has created communications specifically for borrowers of federally owned student loans that have been transferred to Edfinancial Services. Edfinancial is fully qualified to provide all loan servicing functions, and we value our school relationships. We understand loan transfers can be frustrating, but we have all the tools to make the transition to our center go as smoothly as possible.

Below we have listed contact information that is just for Direct Loan schools and Direct Loan servicing borrowers.

Contact Information for Borrowers	Toll Free: 1-855-337-6884 Fax: 800-887-6130 (toll free), 865-692-6348
Contact Information for Schools	Toll Free: 1-855-845-1001 Fax: 865-692-6378 Email: Schools@Edfinancial.com
Direct Loan Payment Address	U.S. Department of Education PO Box 4830 Portland, OR 97208-4830
Correspondence Address	Edfinancial Services P.O. Box 36008 Knoxville, TN 37930-6008
Hours of Operation	Monday through Thursday, 8:00 a.m. to 8:30 p.m. ET Friday, 8:00 a.m. to 6:00 p.m. ET *Faxes may be received 24/7

Access to Reporting

Schools may access Nsight, a business intelligence system providing real-time reports and business intelligence. With Nsight, you will be able to access up-to-the-minute data, pull reports in various formats and analyze loan data interactively.

A two-factor authentication process is now required to access Nsight. The first factor is your Nsight user ID and password. The second factor is a unique security code, which can be obtained from your Symantec Validation and ID Protection (VIP) credential. You can obtain your VIP credential from one of two places: a physical token that you currently use to access FSA websites or you can download VIP Access for your desktop.

If you do not yet have access to Nsight or wish to have Edfinancial data added to your existing Nsight access, please contact us at Schools@Edfinancial.com or call 1-855-845-1001.