[ Skip to content ]

Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We've been in the student loan industry for over 30 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other.

In addition to student loan servicing, Edfinancial has two more divisions to service schools and hospitals.

Edamerica offers services specifically designed for schools - such as call center capabilities, financial aid process outsourcing, and default prevention services.

Medfinancial partners with medical providers to offer patient payment programs to allow patients to fund medical necessities and emergencies with convenient repayment options.

Careers at Edfinancial

 Media Inquiries

For media inquiries, please contact pressinfo@edfinancial.com.

Not monitored for borrower inquiries.

Edfinancial Mission statement

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
1
Top of Chatbot Close Chatbot