If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.

State of Massachusetts - Ombudsman’s Student Loan Assistance Unit

(888) 830-6277

Federal student loan flexibilities for the COVID-19 emergency have been extended through August 31, 2022. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit StudentAid.gov/coronavirus for updates. Additional information can also be found at Edfinancial.com/COVID-19.

Auto Debit (KwikPay) Confirmation Required
Act now if you’re enrolled in Auto-Debit (KwikPay®) to ensure your KwikPay payments resume after the COVID-19 payment suspension ends.
 
Failure to act may result in loss of benefits associated with KwikPay. Log in to your account now to confirm your KwikPay enrollment.
 

Limited Public Service Loan Forgiveness (PSLF) Waiver

The U.S. Department of Education (ED) announced a temporary change to the Public Service Loan Forgiveness (PSLF) program rules under the limited PSLF waiver!

Now, for a limited time, borrowers may get credit for past periods of repayment that normally wouldn’t qualify for PSLF. This includes borrowers with FFELP loans who consolidate into the Direct Loan Program by October 31, 2022.

To learn more about the limited PSLF waiver, including any actions you may need to take to gain access to these benefits, visit StudentAid.gov/PSLFwaiver or Edfinancial.com/PSLFwaiver.