[ Skip to content ]
Top of Chatbot Close Chatbot

Servicing Forms

1098-e Looking for tax forms?
Your tax information is available on Manage My Account or via our automated phone system. See more frequently asked questions here.

Many forms are available to be completed electronically via Manage My Account. The forms available on this page are provided in PDF format, require Adobe Reader, and must be printed and mailed or faxed.

Below is a list of forms to assist you in managing your student loan account(s). You will see form options based on loan type - FFELP Loans or Direct Loans. Return completed forms to the address or fax number listed on the form or in the table below. 

Direct Loans
Use for account numbers beginning with "F"

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free)
Fax: 865-692-6348
FFELP & Private Loans
Use for account numbers beginning with "C"

Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 800-887-5936 (toll free)
Fax: 865-692-6386

Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.

Payment Related Forms

Income-Driven Repayment Plan Request*
Income-Based Repayment (IBR), Pay As You Earn (PAYE), Revised Pay As You Earn (REPAYE), and Income-Contingent Repayment (ICR) plans

Did you know you can apply electronically at https://studentaid.gov? Skip the paperwork and have your application processed faster!

Instructions and videos for the Income-Driven Repayment Application

Direct Loans (761Kb)
FFELP Loans (761Kb)
Income Sensitive Repayment Worksheet FFELP Loans Only (40kb)
Servicemembers Civil Relief Act (SCRA): Interest Rate Limitation Request Direct Loans (1012Kb)
FFELP Loans (1012Kb)

Deferment Forms

Unemployment Deferment* Direct Loans (95Kb)
FFELP Loans (95Kb)
Economic Hardship Deferment* Direct Loans (243Kb)
FFELP Loans (243Kb)
In-School Deferment Direct Loans (87Kb)
FFELP Loans (87Kb)
Graduate Fellowship Deferment Direct Loans (95Kb)
FFELP Loans (95Kb)
Rehabilitation Training Deferment Direct Loans (89Kb)
FFELP Loans (89Kb)
Parent Plus Borrower Deferment Direct Loans (79Kb)
FFELP Loans (79Kb)
Military / Post-Active Duty Deferment Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
Temporary Disability Deferment Direct Loans (682Kb)
FFELP Loans (682Kb)
Cancer Treatment Deferment Direct Loans (948Kb)
FFELP Loans (948Kb)

Forbearance Forms

General Forbearance Options* Direct Loans (111Kb)
FFELP Loans (111Kb)
Student Loan Debt Burden Forbearance* Direct Loans (88Kb)
FFELP Loans (88Kb)
Mandatory Forbearance* Direct Loans (107Kb)
FFELP Loans (107Kb)
Teacher Loan Forgiveness Forbearance Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
AmeriCorps (CNCS) Forbearance Both Direct and FFELP Loans (517kb)

Loan Forgiveness and Discharge Applications

Public Service Loan Forgiveness (PSLF) & Temporary Expanded PSLF (TEPSLF) Certification & Application

Learn more about this discharge option.

Learn how to apply online at at https://studentaid.gov/publicservice, visit the PSLF Help Tool or learn more about TEPSLF.
Direct Loans (1Mb)
Teacher Loan Forgiveness Application

Learn more about this discharge option.

Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
Total and Permanent Disability

Learn more about this discharge option.

Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
False Certification (Disqualifying Status) Direct Loans (1Mb)
FFELP Loans (1Mb)
False Certification of Ability to Benefit Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
False Certification (Unauthorized Signature/Payment) Direct Loans (1Mb)
FFELP Loans (1Mb)
School Closure Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
Unpaid Refund Discharge Form Direct Loans (1.1Mb)
FFELP Loans (1.1Mb)
Spouses and Parents of September 11, 2001 Victims Direct Loans (973kb)
FFELP Loans (100kb)

Third Party Authorization

Information Release Form Direct Loans (561kb)
FFELP Loans (106kb)

*Forms denoted with an asterisk (*) may be available to submit electronically via Manage My Account.