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Official Servicer of Federal Student Aid
Edfinancial Services is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, or submit a complaint directly to the FSA Ombudsman.
Courts have issued orders blocking student debt relief. The Biden-Harris Administration is seeking to overturn those orders. For the latest information regarding the status of student debt relief, visit StudentAid.gov.
Just Announced: The student loan payment pause is extended until the U.S. Department of Education is permitted to implement the debt relief program or the litigation is resolved. Payments will restart 60 days later. If the debt relief program has not been implemented and the litigation has not been resolved by June 30, 2023 – payments will resume 60 days after that. We will notify borrowers before payments restart.
Visit StudentAid.gov/coronavirus for updates.
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit
Have you tried chatting with Eddie, our virtual agent? Eddie can answer student loan questions, look up general account information, and can connect you with a live agent if necessary.
Please allow 2-3 business days for a response to an email.
If you have private loans, please visit our Private Loan page to find repayment information regarding your loans, as well as information on how to contact our Private Loan department directly.
For timely posting, please do NOT mail payments to this address.
Find answers to commonly asked questions about student loans, repayment options, and debt management.