If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.

State of Massachusetts - Ombudsman’s Student Loan Assistance Unit

(888) 830-6277

Payments are Resuming Soon

Student loan interest has resumed effective September 1, 2023, and payments will be due starting in October. You will receive your billing statement at least 21 days before your payment is due.

Actions you can take to prepare:

1. Edfinancial Services moved to a new servicing platform earlier this year. If you have not done so already, create a new online account at Edfinancial.com/MyAccount.
2. Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). You can apply right from your online account, and income documentation is currently not required!
3. Sign up for automatic payments and save 0.25% on your interest rate! 

For the most updated information on the restart of student loan payments, please visit StudentAid.gov/restart.

The U.S. Department of Education (ED) has announced a plan for permanent improvements to the Public Service Loan Forgiveness (PSLF) program that includes a one-time payment count adjustment to bring borrowers closer to forgiveness!

In July 2023, ED will automatically apply an adjustment to IDR and PSLF payment counts to address historic inaccuracies and servicing practices. This includes borrowers with FFELP loans who consolidate into the Direct Loan Program before the end of the year.

THERE’S IMPORTANT NEW INFORMATION ABOUT JOINT (SPOUSAL) CONSOLIDATION LOANS, TOO.

To learn more about the planned improvements, including any actions you may need to take to gain access to these benefits, visit StudentAid.gov/PublicService or StudentAid.gov/IDRadjustment.