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Official Servicer of Federal Student Aid
Edfinancial Services is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, or submit a complaint directly to the FSA Ombudsman.
If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts - Ombudsman’s Student Loan Assistance Unit
Payments are Resuming Soon
Student loan interest has resumed effective September 1, 2023, and payments will be due starting in October. You will receive your billing statement at least 21 days before your payment is due.
Actions you can take to prepare:
For the most updated information on the restart of student loan payments, please visit StudentAid.gov/restart.
The U.S. Department of Education (ED) has announced a plan for permanent improvements to the Public Service Loan Forgiveness (PSLF) program that includes a one-time payment count adjustment to bring borrowers closer to forgiveness!
In July 2023, ED will automatically apply an adjustment to IDR and PSLF payment counts to address historic inaccuracies and servicing practices. This includes borrowers with FFELP loans who consolidate into the Direct Loan Program before the end of the year.
THERE’S IMPORTANT NEW INFORMATION ABOUT JOINT (SPOUSAL) CONSOLIDATION LOANS, TOO.
To learn more about the planned improvements, including any actions you may need to take to gain access to these benefits, visit StudentAid.gov/PublicService or StudentAid.gov/IDRadjustment.
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There are several payment options that are available. You can pay online, sign up for auto debit, call us, and more.
There are repayment plans that include loan forgiveness, and several reasons why a loan may be discharged.
Payments are not required while you are in school, but it is good to stay informed about your loan balance, interest accrual, and more.
After you graduate or fall below half time, your grace period of 6 months begins. Review available resources to help you get ready for repayment.
Now that you are paying back your student loans, be informed about your payment options, interest reduction benefits, and more.
Parent PLUS loans are taken out for a student, but are the parent's responsibility. Be informed about your payment options, and more.
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