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Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Welcome Video Transcript

View video on YouTube

Transcript:

Edfinancial Welcome Video

[background music]

[video clip of person typing on laptop]

[Edfinancial Services logo]

Your student loan servicer

Welcome

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[video clip of Knoxville Tennessee skyline]

Headquartered in Knoxville, Tennessee

Welcome

[slide to new screen]

[animated cartoon graphic of person working at a computer]

We've been providing outstanding service to student loan customers for over 30 years

[Edfinancial logo]

[slide to new screen]

[image of customer service representative]

[Edfinancial logo]

Why us?

How did Edfinancial become your servicer?

[image with arrow in circles appears as bullet point]

You completed your FAFSA®, received an award letter and signed a Master Promissory Note

[slide to new screen]

[image of customer service representative]

[Edfinancial logo]

[image with arrow in circles appears as bullet point]

The Dept. of Education sent funds to your selected school for tuition and other expenses

[slide to new screen]

[image of customer service representative]

[Edfinancial logo]

[image with arrow in circles appears as bullet point]

Edfinancial Services was designated by the Dept. of Education as your loan servicer to help you successfully manage repayment of your loans

[slide to new screen]

We are here to help you navigate each phase of repayment:

[icon of school building appears]

In-school

[arrow points to icon of calendar]

Grace

[arrow points to icon of handing clicking "PAY" button)

Repayment

[slide to new screen]

[icons of bouncing conversation boxes with question marks]

We are happy to answer all of your questions, big or small...

[Edfinancial logo]

[slide to new screen]

[cartoon of three people looking at board with information on it ]

[icons of conversation boxes with quote icons including questions]

What is my balance?

When will I pay off my loan?

How is interest calculated?

When is my first payment due?

What if I can't afford my monthly payment?

What is a grace period or PLUS deferment?

[Edfinancial logo]

[slide to next screen]

[animated cartoon of customer service worker and customer with charts of information]

Contact our outstanding customer service team to find out more about repayment options available to you.

[Edfinancial logo]

[slide to next screen]

Contact Us at...

[icon of envelope]

Edfinancial.com/Contact
Call | Email | Mail/Fax | Chat

[icon of phone]

1-855-337-6884

[Facebook icon]

[X icon]

@Edfinancial

[chatbot icon]

[Edfinancial logo]

[slide to next screen]

[handwaving icon]

Hello, my name is Eddie! I'm your virtual agent.

[chatbot icon]

Our virtual agent, Eddie, can answer student loan questions, look up account information, and connect you with a live agent if needed.

Edfinancial.com/Chat

[Edfinancial logo]

[slide to next screen]

[image of customer service representative with headset]

[Edfinancial logo]

NEED HELP?

We are Here For You

Is it our mission to do the right thing for our customers and each other.

Contact us at Edfinancial.com or access your online account 24 hours a day.

[background music ends]

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
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